Last Updated: August 25, 2026
At Obsidian Parfumes, we carefully inspect and securely package every order before dispatch to ensure that your fragrance arrives in perfect condition.
Because perfumes are personal-use products and their packaging and seals are important to product integrity, we do not accept returns or exchanges for reasons such as changing your mind, choosing the wrong fragrance, disliking the scent, or simply no longer wanting the product.
However, if your order arrives damaged, broken, leaking, or otherwise defective, please contact us so we can assist you.
1. Damaged or Broken Products
If your perfume arrives damaged or broken, please contact us as soon as possible after receiving your order.
To help us process your request, please provide:
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Your order number.
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Clear photos of the damaged product and packaging.
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A clear video of the package/product if available.
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A description of the issue.
If the product is confirmed to have been damaged or defective before or during delivery, Obsidian Parfumes will provide an appropriate remedy, which may include replacement or a refund, in accordance with applicable Egyptian consumer protection laws.
Any approved refund will be processed using the applicable refund method and procedure.
2. Opened or Used Perfumes
For hygiene, safety, and product-integrity reasons, we do not accept returns or exchanges for perfumes that have been:
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Opened.
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Unsealed.
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Sprayed or used.
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Altered or damaged after delivery.
We therefore strongly recommend inspecting the package and bottle before opening the perfume or removing its seal.
3. No Exchange for Fragrance Preference
We do not offer exchanges because of personal fragrance preferences.
For example, an exchange will not be accepted if:
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You do not like the fragrance after trying it.
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You expected the fragrance to smell different.
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You selected the wrong fragrance.
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You changed your mind after purchase.
Please review the product information carefully before placing your order.
4. Wrong or Missing Items
If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us immediately.
We will review the order and take the appropriate action to resolve the issue.
5. Return Conditions
Where a return or replacement is approved, the product must be returned in the condition required by applicable law and by Obsidian Parfumes for processing the request.
Products that have been opened, used, sprayed, intentionally damaged, or altered after delivery may not be eligible for return or replacement, except where required by applicable law.
6. Refunds
If a refund is approved, the refunded amount will correspond to the amount eligible for refund under the applicable circumstances.
Refunds will be processed using the applicable payment method and in accordance with applicable Egyptian consumer protection regulations.
7. Contact Us
For any return, damaged-product, or refund-related request, please contact us at:
Email: obsidian.parfumes.eg@gmail.com
Website: obsidianparfumes.com
Please include your order number in your email so that we can assist you as quickly as possible.
Obsidian Parfumes reserves the right to review each return, replacement, or refund request individually and in accordance with applicable Egyptian laws and consumer protection regulations. Nothing in this policy is intended to limit any mandatory rights granted to consumers under applicable law.